Dear iLingo2.com community,

In response to the COVID-19 crisis, the California Division of Workers Compensation (DWC) issued Emergency Measures for Medical-Legal Evaluations during Governor Newsom’s Stay-at-home- Order. 

This measure encourages primary treating physicians to continue to manage injured workers’ care through telehealth options whenever medically appropriate. Telehealth options include remote visits via video-conferencing, video-calling, or similar such technology that allows each party to see each other via a video connection.

To better serve our customers during this global crisis, iLingo2.com, Inc. is launching Video Remote Interpreting (VRI) services, to manage cases using a viable alternative during state-mandated stay-at-home orders. 

As a leading language solutions provider, iLingo2.com is providing a platform that is secure and HIPAA compliant. The existing infrastructure is a multi-party appointment and communications platform. As such, the platform itself does not require the physician, claimant, or any other authorized third-party to have a user license.

Who Should Use iLingo2’s VRI Service?

• Medical Providers
• Claims Professionals
• Nurse Case Managers
• Attorneys
• Investigators
  
  

How it works:

• Any party can request the service; we then reconfirm authorization with the payor.
• iLingo2 then sends appointment notifications and secure video links via email or text for the date and time requested, to all parties.
• We will proactively manage the entire process for successful outcomes.
  
  

VRI services can be utilized by Claimants’ to coordinate in-person Interpreting, Transportation, or Travel requirements on a national basis.

We are ready to assist our customers during this time of crisis, and beyond. 

Robert F. Contreras

President and CEO

Contact [email protected] for a demonstration of our capabilities.

Dear iLingo2.com community,

As your trusted language and transportation partner, we want to provide an update on our business operations during these unprecedented times amidst the COVID-19. We remain fully committed to maintaining our processes and procedures to ensure our business continues to function smoothly. Our clients and injured workers are of the utmost importance to us, and we will continue to provide the best possible customer service 24/7.

The health and safety of our employees and their families are high on our priority list. As such, we have a dedicated COVID-19 response team and a business continuity plan in place. This plan assures our ability to provide a seamless operation to our customers and injured workers.

Our business continuity plan includes the following, but not limited to: All iLingo2 employees are fully equipped and currently working from home. We increased communication with all vendors and business partners to confirm they can deliver services on time. We’re ensuring all vendors and business partners can connect to calls with reliable internet service.

Our Transportation and Language services will remain fully operational, and our customer service representatives will continue to provide the highest standards of service for every referral.

HIPAA-compliant video conferencing is now available for Non-Certified, Provisional Qualified and Certified, Spanish, and other languages.

At this time, we have not experienced any significant disruption to our provider network. If a network provider is impacted or unable to provide services due to COVID-19, we will notify the customer and injured workers immediately and offer a solution that minimizes disruption to the injured workers’ care, whenever possible.

Remote interpretation services are still available 24/7 if On-Site Interpretation is not an option due to increased COVID-19 restrictions.

We will continue to monitor this situation and act based on the Center for Disease Control (CDC) and the World Health Organization (WHO) guidance as needed. Our goal is to continue our operations as we usually would, while also taking the necessary precautions.

Under these extraordinary circumstances, where seemingly the entire world is living through unusual days, we want to wish you and your loved ones the best.

Please call us or email us to let us know if you have any questions or concerns. We are here to help.

The iLingo Team

Over the past two years, iLingo2.com has been using the platform of Lyft, Inc.—a ride-hailing service with over 600,000 vehicles—to provide non-emergency transportation to select clients, giving feedback, and developing protocols on how to improve the user experience for non-account holders.

 

Today, iLingo2.com will launch Triage Transportation. This innovative solution will help clients save significantly in medical fees due to missed appointments, as well as reduce prolonged TTD payments and open claims, all geared toward cutting down on total claims cost while improving patient care.

 

iLingo2.com’s technology investment and integration will now allow iLingo2.com to have a dashboard with a complete view of client route information, such as patient pickup and drop-off locations, routes taken, and duration and distance of trips.

 

Triage Transportation will feature a significant upgrade in customer service to patients, who will no longer need user accounts to view driver and vehicle location and request a return trip to their original pick-up location.

 

In addition, iLingo2.com will integrate its proprietary call center technology to always be in contact with patients, in any language, to further increase patient satisfaction and transparency with clients.

 

Stay tuned for more details about the project and partnership.

 

To learn more about our Triage Transportation solution in the meantime, please contact:

 

Robert F Contreras
President and CEO, iLingo2.com
714-719-0693