Mar 23, 2020

COVID-19 Update

2 min read

Dear community,

As your trusted language and transportation partner, we want to provide an update on our business operations during these unprecedented times amidst the COVID-19. We remain fully committed to maintaining our processes and procedures to ensure our business continues to function smoothly. Our clients and injured workers are of the utmost importance to us, and we will continue to provide the best possible customer service 24/7.

The health and safety of our employees and their families are high on our priority list. As such, we have a dedicated COVID-19 response team and a business continuity plan in place. This plan assures our ability to provide a seamless operation to our customers and injured workers.

Our business continuity plan includes the following, but not limited to: All iLingo2 employees are fully equipped and currently working from home. We increased communication with all vendors and business partners to confirm they can deliver services on time. We’re ensuring all vendors and business partners can connect to calls with reliable internet service.

Our Transportation and Language services will remain fully operational, and our customer service representatives will continue to provide the highest standards of service for every referral.

HIPAA-compliant video conferencing is now available for Non-Certified, Provisional Qualified and Certified, Spanish, and other languages.

At this time, we have not experienced any significant disruption to our provider network. If a network provider is impacted or unable to provide services due to COVID-19, we will notify the customer and injured workers immediately and offer a solution that minimizes disruption to the injured workers’ care, whenever possible.

Remote interpretation services are still available 24/7 if On-Site Interpretation is not an option due to increased COVID-19 restrictions.

We will continue to monitor this situation and act based on the Center for Disease Control (CDC) and the World Health Organization (WHO) guidance as needed. Our goal is to continue our operations as we usually would, while also taking the necessary precautions.

Under these extraordinary circumstances, where seemingly the entire world is living through unusual days, we want to wish you and your loved ones the best.

Please call us or email us to let us know if you have any questions or concerns. We are here to help.

The iLingo Team